Non-Voice Process Job in Sun Life Careers – Gurgaon

Looking for BPO Non-Voice Process Job in Gurgaon? Sun Life Financial is looking for a person who is responsible for Indexing and Claims. The ability to understand Claims receipts and Index accurately followed by Accurate Claims setup and adjudication is required. The process may involve Indexing and Claims to be done separately by different pools of associates. Job description, qualification, perks, benefits, and more details are below. Eligible candidates can apply online through the official website of Sun Life Financial. To know more detailed information, read the complete article carefully.

About Sun Life Financial

Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.

Website	http://www.sunlife.com/
Industries	Financial Services
Type	Public Company
Specialties	Finance

Job Description

Job Role	Process Associate
Job Category	Non Voice
Role Type	Full Time
Location	Gurgaon, Haryana

The Offer

• Opportunity within a leading BPO in the region.
• Be a part of a friendly and supportive environment.
• Excellent learning and career growth opportunities.

Education/Experience

• Minimum – Graduate
• 1-2 years of customer service experience in International BPOs (non-voice)
• Candidates to have worked in a previous North American Insurance company with Healthcare knowledge/ experience
• 1-2 years of industry experience (annuity, mutual funds, banking, or insurance) preferably in Claims adjudication

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Skills/Knowledge

• Good written and verbal communication skills—The ability to understand conventional English names is critical
• Good mathematical aptitude
• Good commitment to customer service and quality
• Good research and follow-up skills
• Typing skills of 25-30 words per minute
• Proven ability to work independently and in a team environment
• The ability to comprehend French documents is desirable

Responsibilities

• Processes customer claims in a timely and accurate manner
• Meets established quality control measures
• Meets individual productivity requirements
• Communicates with customers through written and oral correspondence
• Provides follow-up on requests that cannot be immediately resolved
• Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
• Escalates issues to management when needed
• Works with management to set daily priorities to ensure prompt and efficient service
• Maintains flexibility in a high-speed, demanding team environment
• Identifies process improvements to increase efficiencies and streamline processes
• Actively participates in departmental team meetings and other open forums
• Assists with department projects and initiatives as needed
• Soliciting and compiling information and data related to processing activities
• Using PC applications and functions such as Excel and Word to update and load data sets
• Working with mainframe applications and Electronic Response Messaging
• Creating and monitoring the processing checklists and calendars
• Meeting and exceeding client-defined service level metrics on timeliness and accuracy

How to Apply for Non-Voice Process Job

To apply to Sun Life Financial, you have to click on the link given below. After clicking on the link, you must follow the instructions given on the official site.

After submitting the form, you have to wait for 24 to 48 hours. After that, you will be contacted by the Amazon Recruitment team.

If you want to do the Non-Voice Process Job in Gurgaon, then don’t miss this opportunity. Apply directly. Keep exploring more Full-Time Freshers jobs on NaukriWeb according to your eligibility.

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