Reliance Jewels Job in Lucknow – Customer Service Associate

Reliance Jewels Job in LucknowReliance Jewels – Lucknow, Uttar Pradesh

Reliance Jewels Job in Lucknow: Reliance Jewels are looking for an outgoing customer service associate in Lucknow to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

About Reliance Jewels

Reliance Jewels has catered to wide range of audience. At Reliance Jewels, customers are assured of the widest range, stunning designs, guaranteed purity & quality and a pleasant shopping experience. The product collection hosts an extensive range starting from traditional gold jewellery including Kundan, Polki, Filigree and Temple that showcases the legendary design and craftsmanship of various parts of India right up to contemporary diamond jewellery & solitaires.

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Job Description

BusinessReliance Jewels
FamilyJewellery Store
Functional BusinessSite Operations

Job Responsibilities

  • Achieve and exceed sales targets for the category.
  • Enhance conversion ratios and average transaction values.
  • Counsel customers.
  • Deliver customer service.
  • Customer service levels.
  • Constantly update knowledge on product and selling departments/services.
  • Ensure stocking of products and display with adherence is able to deliver high-quality customer service of the highest standards.
  • Cross-selling and up-selling Adhere to proper promotions etc.
  • Interact accurately with JDC/HO teams so the store team quantitatively reports customers, sales, stock, competition, and skills to management.
  • Deliver sales and customer service of the highest standards.
  • Resolvestock management procedures.
  • Be vigilant without adversely affecting their grievances and complaints by effectively liasoning with related standards.
  • Assist in stock staking.
  • Provide necessary qualitative.

Education Requirements

  • Undergraduate/Graduate

Experience Requirements

  • 0 to 6 years

Skills & Competencies

  • Communication Skills
  • Listening skills
  • Customer Centricity
  • Problem Solving
  • Selling Skills

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