Are you looking for a job in Jaipur? IT Support Engineer Job in Jaipur in the world’s best online mobile payments and identity verification company. Jumio is looking to hire a skilled IT support engineer to assist our clients with all IT-related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.
Jumio’s mission is to make the internet a safer place by protecting the ecosystems of businesses through unified, end-to-end identity verification and an eKYC platform. The Jumio KYX Platform offers a range of identity proofing and AML services to accurately establish, maintain and reassert trust from account opening to ongoing transaction monitoring.
|Headquarters||Palo Alto, California|
|Specialties||online ID verification, card scanning, mobile payments, computer vision, credentials management, KYC, authentication, and identity verification|
- Maintain running services
- Support / Troubleshoot Technical issues
- Responding to technical support over call, Mail, and individual from end users of computers and software applications
- Setting up and installing new computers, networks, and software
- Setting up user accounts and profiles on the network
- Installing updates, known as patches, to software applications
- Installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office
- Diagnosing and fixing network problems and hardware or software faults
- Maintaining inventories of hardware and software
- Managing backups of servers, in case of data loss
- Keeping a record of issues and faults along with solutions, for future reference.
- Monitoring of different Network and server services
- Providing technical support into 24 X 7 environments in different shifts.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Experience and Qualifications
- Graduate degree or diploma in Information Technology, Computer Science, or equivalent
- Proven working experience in enterprise technical support, IT support, or as a technical engineer
- Good knowledge of Windows, Linux & Network environments
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Dealing with ISP – Tracking SLA & Escalation of issues
Great to have Experience and Qualifications
- Cisco Firewall, Switches, and Routers
- AWS, Google Cloud Services
- Monitoring tools
- Atlassian Suite: JIRA, Confluence
- Windows Server
To apply, you have to fill in some of your information like name, mobile number, and email or select the city. You have to fill in the date of birth and your highest qualification. Then you have to upload your resume and click on submit button.
After successfully submitting the application, you have to wait for 24 to 48 hours. After that, the Jumio Recruitment team will contact you.
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