Customer Service – Amazon Job in Lucknow

Amazon Job in Lucknow is looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to gain customer confidence and trust swiftly. Job description, Eligibility, Perks, benefits, and more details are below. Eligible candidates can Apply Online through Amazon’s official website (link given below). To know more detailed information, read the full article carefully.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one.

Website	https://www.aboutamazon.com/
Industries	Technology, Information, and Internet
Type	Public Company
Headquarters	Seattle, WA
Specialties	e-Commerce, Retail, Operations, and Internet

Eligibility

Knowledge and Skills Required

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customer’s issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays, and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

• Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business needs
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

BASIC QUALIFICATIONS

Qualifications Required:

• The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

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Apply for Amazon Job in Lucknow

To apply to Amazon, you have to click on the link given below. After clicking on the link, you must follow the instructions given below.

Click Here

You can also apply for this job by signing in with LinkedIn. And you can also apply by filling in your basic details. And while applying, you have only to upload your updated resume.

After clicking on apply now, you have to wait for 24 to 48 hours. After that, you will be contacted by the Amazon Recruitment team.

Amazon Job in Lucknow Perks and Benefits

Insurance, Health & Wellness, Financial & Retirement, Family & Parenting, Vacation & Time Off, Day Shift, Performance-based bonus.

Don’t miss this opportunity if you want to do the Amazon Job in Lucknow (Customer Service Jobs in Lucknow). Apply directly. Keep exploring more Full-Time Freshers jobs on NaukriWeb according to your eligibility.